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CANCELLATION POLICY:
If you would like to cancel an order that has recently been placed please notify us as soon as possible. If we have not processed or shipped the order it will be cancelled completely. If your order has been shipped, we are unable to cancel the order.
Out-of-Stock Policy: If an item is out-of-stock, we will NOT substitute another product. Instead, we will cancel the order and notify you immediately.
Certain Items are delivered to the greater Charlotte, NC area only and cannot be shipped outside of the area. These items typically require consultation and professional installation. Examples are Solar Hot Water Systems and Photovoltaic (Solar Power Systems).
RETURNS, REPLACEMENTS AND REFUNDS
If you change your mind after you have ordered a product on items that are not special order and it is returned in resalable condition, we will refund the purchase price minus shipping and minus a credit card processing fee. DEpending on the condition and the product, we may also need to apply a restocking fee of up to 25% depending on the manufacturer's policy. Once the original product is received in resalable condition, refunds will be given according to the method of your original payment. Please allow at least 15 business days from the date we receive your item to process the return.
In the event of a defect, damage, or wrong item sent, if we cannot replace the product we will refund the purchase price including shipping. In the event you must return an item, please notify us via contactus@charlotteenvironmental.com or call us at 704-560-8877 BEFORE you return it and ask for an RMA#. We will instruct you where and how to ship it back. All claims must be made within 30 days of receiving the item(s) and must include the receipt. We do not accept freight collect, COD shipments or returned goods, or returns without an RMA# (Return Materials Authorization). No refunds under certain circumstances: There will be no refunds under any circumstances for items that are special order, sale items, or items which have been opened, used, cut, modified, installed, or applied.
All Returns must be handled as follows:
--All items must arrive back in their original packaging, complete and in resalable condition.
--Each item must have an RMA#
--Ship to 4017 Camrose Crossing, Matthews, NC 28104
--We will refund payment in same form as original purchase.
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